Course outline

Module 1: Configure Field Service

In this introductory module, we will introduce key concepts of Dynamics 365 Field Service, including products, services, and tax codes.

Lessons

• Introduction to configuring Field Service

• Defining products and services

• Defining tax codes

you will be able to:

• Create and manage products and services

• Configure tax codes for your organization

Module 2: Resource Scheduling Configuration

In this module, we will explore the concept of resource scheduling, and learn how to configure the system to schedule resources efficiently.

Lessons

• Mapping and location information

• Configuring resource components

• Defining account preferences

you will be able to:

• Configure resource scheduling for your organization

• Define account preferences

• Enable location mapping

Module 3: Defining and Configuring Bookable Resources

In this module, we will learn how to create and manage bookable resources, including resource pools and crews.

Lessons

• Defining bookable resources

• Resource pools, crews and facilities

you will be able to:

• Define bookable resources

• Create pools and crews

• Manage facility records

Module 4: Configure Incidents

In this module, we will learn how incidents can improve the scheduling efficiency and consistency of your organization.

Lessons

• Creating an incident

• Using service tasks

you will be able to:

• Create an incident for common service tasks

• Schedule using incidents

Module 5: Inventory and Work Order Management

In this module, we will learn how to create and use work orders to schedule resources.

Lessons

• Configure Field Service work orders

• Creating work orders

• Managing work orders

you will be able to:

• Configure work orders

• Schedule resources using work orders

Module 6: Field Service Agreements

In this module, we will introduce agreements, and learn how to configure them for your organization.

Lessons

• Using Field Service agreements

• Set up bookings

• Set up invoices

you will be able to:

• Use an agreement to schedule work orders

• Generate invoices for customers

Module 7: Inventory and Purchasing

In this module, we will learn about management of customer assets.

Lessons

• Manage customer assets

• Manage inventory

• Purchasing and returns

you will be able to:

• Create customer asset records

• Manage inventory, purchasing and returns

Module 8: Field Service Mobile

In this module, we will learn how to use and configure the Field Service Mobile application for a mobile workforce.

Lessons

• Mobile client overview

• Install and deploy Field Service mobile projects

• Manage mobile projects

• Deploy the mobile client

you will be able to:

• Manage mobile projects

• Install and deploy the mobile client

• Describe the value of the mobile app for a mobile workforce

Module 9: Universal Resource Scheduling

In this module, we will introduce the concept of Universal Resource Scheduling, and describe how it can be leveraged for an organization.

Lessons

• URS overview and configuration

• Enabling entities for URS

• Customize entities for URS

you will be able to:

• Describe Universal Resource Scheduling

• Enable an entity for URS

Module 10: Managing Scheduling Options

In this module, we will learn how to use the schedule board to reschedule, substitute resources, and schedule pools and crews.

Lessons

• Using the schedule board

• Schedule items

• Rescheduling and substituting resources

• Crew and pool scheduling

you will be able to:

• Configure and use the schedule board to schedule resources

• Reschedule work orders

• Substitute resources

Module 11: Customizing the Schedule Board

In this module, we will learn how to configure the schedule board to best meet the organization or scheduler's needs.

Lessons

• Configure the board

• Create additional schedule boards

• Use views to enhance the schedule board

• Configuring schedule board queries and filters

• Working with requirement groups

you will be able to:

• Customize the schedule board

• Create additional boards

• Add views to a schedule board

Module 12: Advanced Scheduling Options

In this module, we will dive deeper into the options for customizing the scheduling of work orders based on unique business requirements.

Lessons

• Working with resource scheduling optimization

• Defining optimization goals

• Defining optimization scopes

• Defining optimization profiles

• Single resource scheduling

you will be able to:

• Define optimization for an organization

• Schedule single resources